Digital Blue Orbit

Refund-Policy

Refund Policy

Refund Policy for Digital Blue Orbit

At Digital Blue Orbit, customer satisfaction is important to us. This Refund Policy explains how refund requests are reviewed and processed.

By purchasing our services, you agree to this Refund Policy.

1. Nature of Services

Many of our services are customized according to each client’s specific requirements. Because every project requires time, expertise, and resources, refund requests are evaluated based on the work completed.

2. Project Cancellation

Before Work Begins

If a project is canceled before work has started, you may be eligible for a full refund.

After Work Begins

If work has already commenced, any refund will be determined based on:

  • Work completed

  • Project progress

  • Time invested

  • Resources utilized

3. Revisions

If you are not satisfied with the delivered work:

  • Notify us within 7 days of delivery.

  • We will provide reasonable revisions within the agreed project scope.

  • Additional revisions outside the original scope may require additional charges.

Refunds are considered only when a reasonable solution cannot be achieved through revisions.

4. Project Completion

A project is considered complete when:

  • Deliverables have been provided according to the agreed requirements, or

  • The customer has approved the completed work.

Completed or approved projects are generally not eligible for refunds.

5. Non-Refundable Circumstances

Refunds are generally not available when:

  • The customer changes their mind after work begins.

  • Services have been completed and delivered.

  • Final deliverables have been approved.

  • Delays result from the customer’s failure to provide required information or feedback.

  • Services have been completed according to the agreed requirements.

6. Third-Party Expenses

Any expenses related to third-party software, subscriptions, licenses, hosting, or external services are non-refundable.

7. Refund Requests

To request a refund, please contact us through the Contact Us page at https://digitalblueorbit.com/ and include:

  • Project details

  • Reason for the request

  • Supporting information, where applicable

Refund requests are generally reviewed within 7 business days.

Approved refunds are typically processed within 14 business days using the original payment method.

8. Changes to This Policy

Digital Blue Orbit reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon publication on our website.